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TERMS AND CONDITIONS 

1. TERMS
   ▪ NET 30 ONLY UPON CREDIT APPROVAL, CUSTOMER MUST SUPPLY CREDIT REFERENCE SHEET WITH BANKING INFORMATION AND 5 CREDIT REFERENCES
   ▪ VISA, MASTER CARD AND AMERICAN EXPRESS ARE ACCEPTED
   ▪ NO C.O.D.
   ▪ LATE PAYMENTS ARE SUBJECT TO A 2% PER MONTH FINANCE CHARGE PLUS ALL COLLECTION FEES, AND WILL AUTOMATICALLY RETURN TO PREPAID OR CREDIT CARD TERMS
   ▪ $25.00 FEE WILL BE CHARGED ON ALL RETURNED CHECKS
   ▪ ALL ORDERS SENT TO OTHER COUNTRIES MUST BE PREPAID

2. MINIMUM ORDER
   ▪ OPENING ORDER FOR NEW CUSTOMERS - $300.00
   ▪ MINIMUM RE-ORDERS - $200.00
   ▪ MINIMUM ORDERS FOR SPHERES ONLY – 12 PCS
   ▪ ALL ORDERS BELOW THESE AMOUNTS WILL BE A SUBJECT TO ADDITIONAL CHARGE OF $25.00

3. BACKORDERS
   ▪ ALL BACKORDERS WILL BE KEPT ON FILE AND SHIPPED AS SOON AS POSSIBLE UNLESS CANCELLED BY CUSTOMER PRIOR TO SHIPPING

4. RETURNS
   ▪ PLEASE TAKE IN CONSIDERATION THAT ALL ITEMS ARE HANDCRAFTED AND MADE WITH GRATE CARE, SLIGHT VARIATIONS IN SHAPE, COLOR, AND DETAIL ARE NORMAL IRREGULARITIES AND BEAUTY OF NATURE’S HAND
   ▪ PLEASE REPORT ALL DAMAGES TO OUR CUSTOMER SERVICE AT 561-483-6522 WITHIN 10 DAYS OF RECEIPT OF MERCHANDISE, OTHERWISE WE WILL NOT BE ABLE TO PROCESS ANY CLAIMS
   ▪ MAKE SURE TO NOTE ALL VISIBLE DAMAGES TO CARTONS ON CARRIERS B.O.L. WHILE DELIVERY PERSON IS STILL PRESENT
   ▪ ALL AUTHORIZED RETURNS WILL BE REPLACED IF MERCHANDISE IS AVAILABLE OR A CREDIT WILL BE ISSUED TO YOUR ACCOUNT

5. SHIPPING
   ▪ ALL ORDERS ARE SHIPPED FROM POMPANO BEACH, FLORIDA
   ▪ 2-4 WEEKS FOR MERCHANDISE IN STOCK
   ▪ 8-12 WEEKS FOR MERCHANDISE OUT OF STOCK
   ▪ MERCHANDISE WILL NOT BE HELD UNDER ANY CIRCUMSTANCES

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